Decagon
Enterprise AI customer support agents that resolve conversations across chat, email, and voice with natural-language workflow authoring.
Last verified:
Decagon builds enterprise-grade conversational AI agents for customer support, deployable across chat, email, SMS, and voice channels. Founded in August 2023 in San Francisco by Jesse Zhang and Ashwin Sreenivas, it uses natural-language "Agent Operating Procedures" instead of rigid flow builders, and serves customers like Duolingo, Chime, ClassPass, Rippling, and Substack. Decagon raised a $250M Series D in January 2026 at a $4.5B valuation (led by Coatue and Index Ventures), following a $65M Series B in October 2024; pricing is quote-only and typically structured per-conversation or per-resolution.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Custom / Enterprise | Custom | Multi-channel agents (chat, email, SMS, voice), Agent Operating Procedures (natural-language workflow authoring), Pre-built CRM/helpdesk integrations (Salesforce, Zendesk, Intercom), Experiments, testing & QA tooling, Insights & reporting, Watchtower monitoring |
Source: https://decagon.ai/resources/pricing-ai-agents
Agent-readiness
- Discoverability
- 55/100
- Machine-readable content
- 45/100
- Programmatic access
- 40/100
- MCP / agent support
- 25/100
- Self-serve transactability
- 15/100
- Transparency
- 35/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://trust.decagon.ai/.
FAQ
Does Decagon have a free tier?
No — Decagon does not offer a free tier as of 2026-07-27.
Can you buy Decagon without talking to sales?
No — Decagon requires a sales call to purchase.
Does Decagon have an official MCP (Model Context Protocol) server?
Not as of 2026-07-27 — no official MCP server was found.
What compliance certifications does Decagon hold?
Decagon holds: SOC 2, HIPAA, ISO 27001, GDPR, CCPA, PCI DSS.
Reviews
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-27. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.