Forethought
Multi-agent AI platform (Solve, Triage, Discover, QA) for enterprise customer support, acquired by Zendesk in March 2026.
Last verified:
Forethought is an enterprise AI customer support platform built around a suite of purpose-built agents: Solve (omnichannel resolution), Triage (ticket classification/routing), Discover (knowledge-gap insights), and QA (quality scoring), reachable via chat, email, voice, Slack, and a headless API. Founded in 2017 in San Francisco by Deon Nicholas, Sami Ghoche, and Colm Doyle, the company raised roughly $115M through a 2025 Series D before Zendesk completed its acquisition of Forethought on March 26, 2026 to accelerate its 'Agentic Service Era' roadmap. All pricing is quote-based (Team/Professional/Enterprise tiers with no published rates), combining platform-access fees with outcome-based charges, and buying requires a sales conversation or a customized 'Proof of Value' engagement rather than self-serve signup.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Team | Custom | Solve Agent (omnichannel resolution), Core automation, Standard reporting |
| Professional | Custom | Everything in Team, Triage Agent, Advanced workflows, Expanded channel coverage |
| Enterprise | Custom | Everything in Professional, Discover Agent, QA Agent, Multibrand add-on, Analytics API add-on, Headless API |
Source: https://www.forethought.ai/pricing
Agent-readiness
- Discoverability
- 65/100
- Machine-readable content
- 35/100
- Programmatic access
- 40/100
- MCP / agent support
- 15/100
- Self-serve transactability
- 15/100
- Transparency
- 30/100
Security & compliance
- SSO / SAML
- Not publicly documented
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Not publicly documented
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://www.forethought.ai/security.
FAQ
Does Forethought have a free tier?
No — Forethought does not offer a free tier as of 2026-07-27.
Can you buy Forethought without talking to sales?
No — Forethought requires a sales call to purchase.
Does Forethought have an official MCP (Model Context Protocol) server?
Not as of 2026-07-27 — no official MCP server was found.
What compliance certifications does Forethought hold?
Forethought holds: SOC 2 Type II, HIPAA, GDPR, CCPA, NIST Cybersecurity Framework.
Reviews
No reviews yet for Forethought. Be the first to submit a verified review.
Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-27. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.