Freshdesk
Freshworks' omnichannel helpdesk with the Freddy AI Agent, ticketing, and self-serve portals for support teams of any size.
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Freshdesk is Freshworks' customer support product, offering ticketing, a shared inbox, self-service portals, a knowledge base, and the Freddy AI Agent/Copilot for automated resolutions and agent assistance. Originally founded in Chennai in 2010 as Freshdesk, the parent company rebranded to Freshworks (Nasdaq: FRSH, IPO 2021) in 2017 and now serves a large share of Freshworks' 74,000+ customers across 120+ countries. Pricing is fully self-serve, with a 2-agent free plan, published per-agent tiers, and a 14-day trial of the top Enterprise plan.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Free | $0/monthly | Ticketing, Email & social channels, Knowledge base, Basic reporting |
| Growth | $19/monthly | Ticketing & shared inbox, Customer portal, Knowledge base, Analytics, Threads & tasks, Roles & permissions |
| Pro | $55/monthly | Everything in Growth, Multilingual helpdesk, Custom dashboards, Intelligent routing, Multiple SLA policies, External collaborators |
| Enterprise | $89/monthly | Everything in Pro, Freddy AI Insights, Skill-based routing, Sandbox, Audit logs, Domain/IP whitelisting, SAML SSO |
Source: https://www.freshworks.com/freshdesk/pricing/
Agent-readiness
- Discoverability
- 70/100
- Machine-readable content
- 70/100
- Programmatic access
- 85/100
- MCP / agent support
- 20/100
- Self-serve transactability
- 85/100
- Transparency
- 85/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Yes
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://trust.freshworks.com/.
FAQ
Does Freshdesk have a free tier?
Yes, Freshdesk offers a free tier or free trial.
Can you buy Freshdesk without talking to sales?
Yes, Freshdesk can be purchased self-serve without a sales call.
Does Freshdesk have an official MCP (Model Context Protocol) server?
Not as of 2026-07-26 — no official MCP server was found.
What compliance certifications does Freshdesk hold?
Freshdesk holds: SOC 2 Type II, SOC 1 Type II, ISO/IEC 27001:2022, ISO/IEC 27701:2019, Cyber Essentials, Cyber Essentials Plus, TX-RAMP, CSA STAR Level 1.
Reviews
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.