Front
Customer operations platform unifying email, chat, and social channels into a shared inbox with AI-powered automation and analytics.
Last verified:
Front is a customer communication hub that consolidates email, live chat, SMS, and social messages into shared team inboxes with automation rules, analytics, and AI features (Copilot, Smart QA, Smart CSAT, Autopilot). Founded in 2013 and backed by roughly $204M in venture funding from investors including Sequoia and Salesforce Ventures, Front serves over 9,300 businesses and surpassed $100M ARR in 2025. It scales from a self-serve Starter plan for small teams up to an Enterprise tier with custom rules, roles, and bundled AI add-ons.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Starter | $25/monthly | Shared inbox and ticketing, AI Topics, 10 automation rules, Basic analytics, Knowledge base |
| Professional | $65/monthly | Omnichannel support, Macros, 20 automation rules, Advanced analytics, Multiple workspaces, SSO, SCIM |
| Enterprise | $105/monthly | Smart rules, Unlimited macros/rules, Multi-language knowledge base, Custom roles, Bundled AI Copilot, Smart QA, Smart CSAT |
Source: https://www.front.com/pricing
Agent-readiness
- Discoverability
- 68/100
- Machine-readable content
- 78/100
- Programmatic access
- 85/100
- MCP / agent support
- 10/100
- Self-serve transactability
- 75/100
- Transparency
- 78/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Not publicly documented
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://trust.front.com/.
FAQ
Does Front have a free tier?
No — Front does not offer a free tier as of 2026-07-26.
Can you buy Front without talking to sales?
Yes, Front can be purchased self-serve without a sales call.
Does Front have an official MCP (Model Context Protocol) server?
Not as of 2026-07-26 — no official MCP server was found.
What compliance certifications does Front hold?
Front holds: SOC 2 Type II, ISO/IEC 27001, GDPR.
Reviews
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.