Gorgias
AI-native helpdesk built for ecommerce brands, unifying support channels with an AI Agent that autonomously resolves conversations.
Last verified:
Gorgias is a helpdesk and AI customer service platform purpose-built for ecommerce, deeply integrated with Shopify and other commerce platforms, unifying email, chat, social, and voice into one inbox. Founded in 2015 in Paris by Alex Plugaru and Romain Lapeyre, it has raised roughly $100M (including a 2022 Series C) and serves over 16,000 merchants, powering support for a large share of Shopify brands. Pricing scales by ticket volume (never per agent) across Starter through Advanced plans, plus a usage-based AI Agent add-on billed only on resolved conversations.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Starter | $10/monthly | Intent & sentiment detection, Chat campaigns, Rule templates |
| Basic | $60/monthly | Unlimited users, Live chat, Team management, Up to 150 integrations |
| Pro | $360/monthly | Phone support (up to 3 numbers), Lite onboarding, Revenue statistics |
| Advanced | $900/monthly | Dedicated success manager |
| Enterprise | Custom | Custom services and pricing, Up to 500 user seats |
Source: https://www.gorgias.com/pricing
Agent-readiness
- Discoverability
- 62/100
- Machine-readable content
- 72/100
- Programmatic access
- 78/100
- MCP / agent support
- 15/100
- Self-serve transactability
- 75/100
- Transparency
- 55/100
Security & compliance
- SSO / SAML
- Not publicly documented
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://trust.gorgias.com.
FAQ
Does Gorgias have a free tier?
No — Gorgias does not offer a free tier as of 2026-07-26.
Can you buy Gorgias without talking to sales?
Yes, Gorgias can be purchased self-serve without a sales call.
Does Gorgias have an official MCP (Model Context Protocol) server?
Not as of 2026-07-26 — no official MCP server was found.
What compliance certifications does Gorgias hold?
Gorgias holds: SOC 2 Type II, HIPAA (supported).
Reviews
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.