Help Scout
Shared-inbox help desk with AI drafts, docs/knowledge base, and live chat built for small and mid-sized support teams.
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Help Scout is a customer support platform combining a shared team inbox, AI-assisted reply drafting, a public knowledge base (Docs), live chat (Beacon), and reporting. Founded in 2011 in Boston and organized as a public benefit corporation, it targets growing SMB and mid-market teams rather than large call-center-scale operations. Its top Pro tier adds SSO/SAML and HIPAA support for regulated customers, while lower tiers are fully self-serve.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Free | $0/monthly | Up to 5 users, 1 shared inbox, 1 knowledge base site, No credit card required |
| Standard | $25/monthly | Live chat, Instagram, Messenger, WhatsApp channels, 1 basic SLA policy, Basic workflows, Multiple knowledge bases |
| Plus | $45/monthly | Advanced workflows, 2 advanced SLA policies, Unlimited AI drafts, Round robin routing, Salesforce, Jira, HubSpot integrations |
| Pro | $75/monthly | Unlimited users (10 min), Unlimited workflows and SLA policies, SSO/SAML, HIPAA compliance (BAA), Dedicated onboarding and strategic account manager |
Source: https://www.helpscout.com/pricing/
Agent-readiness
- Discoverability
- 65/100
- Machine-readable content
- 70/100
- Programmatic access
- 75/100
- MCP / agent support
- 15/100
- Self-serve transactability
- 80/100
- Transparency
- 85/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Yes
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://www.helpscout.com/company/security/.
FAQ
Does Help Scout have a free tier?
Yes, Help Scout offers a free tier or free trial.
Can you buy Help Scout without talking to sales?
Yes, Help Scout can be purchased self-serve without a sales call.
Does Help Scout have an official MCP (Model Context Protocol) server?
Not as of 2026-07-26 — no official MCP server was found.
What compliance certifications does Help Scout hold?
Help Scout holds: SOC 2 Type II, HIPAA (BAA available on Pro plan).
Reviews
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.