Intercom Fin
Outcome-priced AI customer service agent from Intercom that autonomously resolves support conversations across chat, email, and voice.
Last verified:
Fin is Intercom's AI customer service agent, running on Intercom's proprietary Apex models to resolve customer conversations across chat, email, voice, and Slack without human intervention. It is sold both natively inside the Intercom helpdesk and as a standalone product at fin.ai, integrating with third-party helpdesks like Salesforce, HubSpot, and Freshdesk. Fin uses outcome-based pricing (charged per resolution) layered on top of Intercom's seat-based plans, and ships an official remote MCP server so AI clients can search and act on conversations, contacts, and help center articles directly.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Essential | Custom | Shared inbox & Messenger, Help center, Fin AI Agent access, Basic reporting |
| Advanced | Custom | Everything in Essential, Workflows & automation, Advanced reporting, Fin AI Agent access |
| Expert | Custom | Everything in Advanced, Multiple teams & permissions, SAML SSO, Fin AI Agent access |
Source: https://www.intercom.com/pricing
Agent-readiness
- Discoverability
- 85/100
- Machine-readable content
- 80/100
- Programmatic access
- 80/100
- MCP / agent support
- 90/100
- Self-serve transactability
- 75/100
- Transparency
- 65/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://trust.intercom.com/.
FAQ
Does Intercom Fin have a free tier?
No — Intercom Fin does not offer a free tier as of 2026-07-27.
Can you buy Intercom Fin without talking to sales?
Yes, Intercom Fin can be purchased self-serve without a sales call.
Does Intercom Fin have an official MCP (Model Context Protocol) server?
Yes, Intercom Fin publishes an official MCP server (https://github.com/intercom/intercom-mcp-server).
What compliance certifications does Intercom Fin hold?
Intercom Fin holds: SOC 2, ISO 27001, ISO 42001, ISO 27701, AIUC-1, HIPAA.
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-27. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.