PagerDuty
Digital operations platform for on-call scheduling, incident response, and AI-assisted automation across engineering teams.
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PagerDuty is an incident response and digital operations platform providing on-call scheduling, alerting, escalation policies, and AI-powered automation (PagerDuty Advance) with 750+ integrations into monitoring, ITSM, and chat tools. Founded in 2009 by Alex Solomon, Andrew Miklas, and Baskar Puvanathasan (incubated at Y Combinator) and headquartered in San Francisco, it went public on the NYSE (PD) in April 2019. Pricing is per-user/month across Free, Professional, and Business self-serve tiers, with a custom Enterprise tier sold via sales for advanced workflows and integrations.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Free | $0/monthly | 1 on-call schedule, 1 escalation policy, 750+ integrations |
| Professional | $21/monthly | Basic chat (Slack/Teams), Multiple schedules/escalation policies, Status pages (250 subscribers), PagerDuty Advance (1,000 AI actions) |
| Business | $41/monthly | Custom fields, Advanced ITSM integrations, Internal status pages, PagerDuty Advance (5,000 AI actions) |
| Enterprise | Custom | Advanced workflows (conditionals, loops, delays), Up to 100 custom incident types, ServiceNow bi-directional sync, PagerDuty Advance (20,000 AI actions) |
Source: https://www.pagerduty.com/pricing/
Agent-readiness
- Discoverability
- 45/100
- Machine-readable content
- 55/100
- Programmatic access
- 75/100
- MCP / agent support
- 75/100
- Self-serve transactability
- 70/100
- Transparency
- 65/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://assurance.pagerduty.com/.
FAQ
Does PagerDuty have a free tier?
Yes, PagerDuty offers a free tier or free trial.
Can you buy PagerDuty without talking to sales?
Yes, PagerDuty can be purchased self-serve without a sales call.
Does PagerDuty have an official MCP (Model Context Protocol) server?
Yes, PagerDuty publishes an official MCP server (https://github.com/PagerDuty/pagerduty-mcp-server).
What compliance certifications does PagerDuty hold?
PagerDuty holds: SOC 2 Type II, ISO/IEC 27001, FedRAMP Low, GDPR, SOX.
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.