Ultimate.ai
Berlin/Helsinki-founded conversational AI automation startup, now fully absorbed into Zendesk AI Agents after its March 2024 acquisition.
Last verified:
Ultimate.ai (branded 'Ultimate') was a Berlin- and Helsinki-based startup founded in November 2016 by Reetu Kainulainen, Jaakko Pasanen, Markus Rautio, and Sarah Al-Hussaini, offering AI agents that automated customer service conversations. Zendesk acquired Ultimate in March 2024 for an undisclosed sum, and by 2026 the ultimate.ai domain redirects entirely to Zendesk's own 'Zendesk AI Agents' product page, with no standalone Ultimate branding remaining. As a result, Ultimate's capabilities, pricing, APIs, and compliance posture are now fully those of Zendesk's Suite plans, which bundle an AI-agent resolution allowance with self-serve monthly/annual billing and a 14-day free trial.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Suite Team | $55/monthly | AI agent resolutions (included allowance), Omnichannel routing, Knowledge base, Live chat & messaging |
| Suite Professional | $115/monthly | Everything in Suite Team, Admin/agent Copilot, Skills-based routing, Custom reporting |
| Suite Enterprise | Custom | Everything in Suite Professional, Intelligent triage, Auto assist, Sandbox environment, Approval workflows |
Source: https://www.zendesk.com/service/ai/ai-agents/
Agent-readiness
- Discoverability
- 30/100
- Machine-readable content
- 65/100
- Programmatic access
- 70/100
- MCP / agent support
- 10/100
- Self-serve transactability
- 70/100
- Transparency
- 40/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://www.zendesk.com/trust-center/.
FAQ
Does Ultimate.ai have a free tier?
No — Ultimate.ai does not offer a free tier as of 2026-07-27.
Can you buy Ultimate.ai without talking to sales?
Yes, Ultimate.ai can be purchased self-serve without a sales call.
Does Ultimate.ai have an official MCP (Model Context Protocol) server?
Not as of 2026-07-27 — no official MCP server was found.
What compliance certifications does Ultimate.ai hold?
Ultimate.ai holds: SOC 2 Type II, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 27701:2019, ISO 42001, PCI DSS, HIPAA (BAA available), GDPR (BCR approved), FedRAMP Low Impact SaaS, Cyber Essentials Plus.
Reviews
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-27. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.