Zendesk
Omnichannel customer service platform with ticketing, messaging, and AI agents for support teams of all sizes.
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Zendesk is an enterprise-grade customer service platform offering ticketing, omnichannel messaging, a help center, and AI agents/Copilot tools under its Suite product line. Founded in 2007 and headquartered in San Francisco, it serves 80,000+ companies from SMBs to large enterprises. Acquired by a Hellman & Friedman/Permira-led consortium for roughly $10.2B in 2022, Zendesk sells its Team and Suite Team/Professional plans online while its top Suite Enterprise+Copilot tier requires a sales engagement.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Support Team | $19/monthly | Email ticketing & routing, Pre-written responses (macros), Automations & triggers, Basic analytics dashboards |
| Suite Team | $55/monthly | Everything in Support Team, AI agents, Knowledge base, Omnichannel routing (chat, social, voice), Live chat & messaging, Action builder |
| Suite Professional | $115/monthly | Everything in Suite Team, Admin/agent Copilot, App builder, Custom & quick reports, Skills-based routing, IVR / phone deflection |
| Suite Enterprise + Copilot | Custom | Everything in Suite Professional, Intelligent triage, Auto assist, Generative AI for voice, Approval workflows, Sandbox environment |
Source: https://www.zendesk.com/pricing/
Agent-readiness
- Discoverability
- 65/100
- Machine-readable content
- 55/100
- Programmatic access
- 75/100
- MCP / agent support
- 20/100
- Self-serve transactability
- 60/100
- Transparency
- 85/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://www.zendesk.com/trust-center/.
FAQ
Does Zendesk have a free tier?
No — Zendesk does not offer a free tier as of 2026-07-26.
Can you buy Zendesk without talking to sales?
Yes, Zendesk can be purchased self-serve without a sales call.
Does Zendesk have an official MCP (Model Context Protocol) server?
Not as of 2026-07-26 — no official MCP server was found.
What compliance certifications does Zendesk hold?
Zendesk holds: SOC 2 Type II, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 27701:2019, ISO 42001, PCI DSS, HIPAA (BAA available), GDPR (BCR approved), FedRAMP Low Impact SaaS, Cyber Essentials Plus.
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Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.