Zoho CRM
Broad, budget-friendly CRM suite from bootstrapped Zoho, covering sales, Zia AI, CPQ, and deep automation across editions.
Last verified:
Zoho CRM is a full-featured, general-purpose CRM covering lead and pipeline management, workflow and process automation, Zia AI features, CPQ, and inventory management across four paid editions (Standard, Professional, Enterprise, Ultimate) plus a forever-free plan for up to 3 users. It is part of Zoho Corporation's large self-hosted software suite, offering extensive official SDKs (Java, Python, Node.js, PHP, C#, Ruby, JavaScript, mobile) and multiple data-center regions. Founded in 1996 (originally as AdventNet) and headquartered in Chennai, India, Zoho is privately held and famously bootstrapped, never having taken outside venture funding.
Pricing
| Tier | Price | Key features |
|---|---|---|
| Free | $0/monthly | Contact management, Workflow automation, Standard reports, Mobile apps |
| Standard | $14/annual | Email integration, Built-in calling, Multiple sales pipelines, Data enrichment |
| Professional | $23/annual | AI agents, Process management, Inventory management, CPQ |
| Enterprise | $40/annual | Multi-team management, Custom functions, Approval processes, Extended AI (Zia) |
| Ultimate | $52/annual | Enhanced feature limits, Migration assistance, Custom ML/AI access |
Source: https://www.zoho.com/crm/zohocrm-pricing.html
Agent-readiness
- Discoverability
- 40/100
- Machine-readable content
- 45/100
- Programmatic access
- 80/100
- MCP / agent support
- 15/100
- Self-serve transactability
- 85/100
- Transparency
- 70/100
Security & compliance
- SSO / SAML
- Yes
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Audit log
- Yes
- Pentest report
- Not publicly documented
"Not publicly documented" means Crail found no public evidence either way — not a confirmed absence. See our methodology. Trust center: https://www.zoho.com/compliance.html.
FAQ
Does Zoho CRM have a free tier?
Yes, Zoho CRM offers a free tier or free trial.
Can you buy Zoho CRM without talking to sales?
Yes, Zoho CRM can be purchased self-serve without a sales call.
Does Zoho CRM have an official MCP (Model Context Protocol) server?
Not as of 2026-07-26 — no official MCP server was found.
What compliance certifications does Zoho CRM hold?
Zoho CRM holds: SOC 2 Type II, SOC 1 Type II, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, HIPAA (SOC2+HIPAA Type 2), GDPR, CCPA, PCI DSS.
Reviews
No reviews yet for Zoho CRM. Be the first to submit a verified review.
Methodology & disclosure
Data verified via agent crawled, last checked 2026-07-26. Agent-readiness methodology version crail-ar-v0.1. No vendor payment influences these scores — see our methodology page.